Terms of service
Terms of Service for Vinacce.dk
These terms of service apply to purchases of goods on Vinacce.dk. The webshop is operated by Vinacce.dk. By shopping with us, the agreement is concluded in accordance with Danish law.
1. General Information
Company Details:
- Company Name: Vinacce.dk ApS
- Email: contacts@vinacce.dk
2. Age Limit for Purchasing Alcohol
To purchase alcoholic beverages on Vinacce.dk, you must be at least 18 years old. By completing your order, you confirm that you meet this age requirement.
3. Ordering and Contract Conclusion
When you place an order on Vinacce.dk, you make a binding offer to purchase the selected items. The agreement becomes binding only once you receive an order confirmation from us by email. We reserve the right to correct typographical errors, pricing errors, sold-out items, and force majeure events.
4. Payment
We accept the payment methods displayed at checkout (e.g., Dankort, Visa, Mastercard, MobilePay, etc.). Funds are only captured from your account when the goods are dispatched. All prices are stated in Danish Kroner (DKK) and include VAT unless otherwise specified.
5. Delivery and Shipping
We deliver goods to addresses within Denmark. Expected delivery times are indicated on individual product pages or at checkout (typically 1–3 business days unless otherwise stated). Shipping fees are clearly displayed prior to payment. The risk of loss for the goods passes to you upon receipt.
6. Right of Cancellation (14-Day Statutory Period and Our Extended 30-Day Return Policy)
When you shop online with us, you generally have a 14-day statutory right of cancellation. We also offer an extended return policy, giving you a total of 30 days from the day you receive your goods to notify us that you wish to cancel your purchase.
The cancellation period expires 30 days after the day you received your item. You must return the goods without undue delay and no later than 14 days after notifying us of your cancellation. Please see our return policy for details regarding returns and any potential reduction in refund value if the item has been handled beyond what is necessary to establish its nature, characteristics, and functioning.
7. Right of Complaint (24-Month Statutory Warranty / Reklamationsret)
The rules of the Danish Sale of Goods Act (Købeloven) apply to purchases of goods. When you shop with us as a consumer, you have a 24-month statutory right of complaint. This means you can have the item repaired, replaced, receive a refund, or a price reduction, depending on the specific situation. The claim must be justified, and the defect must not have arisen from improper use of the product or other damaging behavior. You must notify us within a "reasonable time" after discovering the defect. We recommend complaining as soon as possible, and no later than 2 months after the defect is discovered.
8. Complaints Procedure
If you wish to complain about your purchase, please contact us at contacts@vinacce.dk. If we are unable to find a solution, you can file a complaint with relevant public boards, including:
Nævnenes Hus
Toldboden 2
DK-8800 Viborg
www.naevneneshus.dk
You can also use the European Commission’s online dispute resolution (ODR) platform, which is particularly relevant if you reside in another EU country: http://ec.europa.eu/consumers/odr.
9. Governing Law and Venue
Any agreement concluded between Vinacce.dk and the customer is governed by Danish law. Any dispute arising from the agreement must be brought before the Danish courts, unless otherwise provided by mandatory consumer protection legislation.